Help & FAQs
How to search for products?
You can search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
We only sell and ship products in New Zealand. The cost of shipping depends on the shipping method (by air, by sea, or by land) and the weight and size of the product. Different shipping companies have different rates, so it is best to compare them and find the most affordable and economical one. For more details on how shipping costs are calculated, please contact us.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.